Refund policy

Returns & Refund Policy

We want you to be completely happy with your order from Celebration Delivered Cards.

Personalised products
Our personalised cards are made especially for you using the information you provide when ordering. Because personalised products are made to order, they cannot normally be returned or refunded if you simply change your mind.

Please check all names, messages, dates and other personalisation carefully before placing your order. We cannot accept responsibility for spelling or other errors entered by the customer.

Damaged, faulty or incorrect orders
If your card arrives damaged, has a printing defect, or you receive an incorrect item, please contact us as soon as possible. We will investigate the problem and, where appropriate, arrange a replacement or refund.

Please include your order number and photographs showing the problem where possible.

Non-personalised products
For products that are not personalised or made to order, your statutory cancellation and return rights apply.

Cancellations
We begin processing orders promptly. If you need to cancel an order, please contact us as soon as possible. Once a personalised product has entered production, cancellation may no longer be possible.

Your statutory rights
Nothing in this policy affects your statutory rights, including your rights where goods are faulty, damaged or not as described.

Contact us
If you have a problem with an order, please contact Celebration Delivered Cards using the contact details provided on our website.